I was approached to improve the processes surrounding the Summer Servings program; a program that serves thousands of free meals to youth around Marion County at around 100 locations daily. Prior to the process improvement, the program’s expense was greater than the entitlement money provided to the state to reimburse the service provider. This gap was closed through diligent process mapping, creation and implementation of a software solution, and ongoing measurement.
The outcome of this project resulted in the followings:
- A cost saving to the Parks Department
- Reduced staff time required to perform day-to-day tasks
- Improved communications between the vendor and the department
- Reduced spoilage (waste) to less than 1% – meeting statistical significance.